Ethereal Glass Studio

If your suncatcher or panel arrives damaged, please save your packing materials and contact me within 48 hours of delivery for a pre-pair return label.  In some cases, I can replace cracked glass within a few days.  If I determine that the damage is too severe or I cannot find replacement glass, I will give you the option to receive a full refund or to have the piece remade at no cost to you.  

I encourage you to handle your stained glass with care, but I understand that things happen!  Even a minor drop can crack a piece of glass, but that shouldn't be the end of your suncatcher.  Sometimes cracks add character, sometimes they are just an eyesore.  If you would like a cracked piece of glass replaced, I'd be happy to help!

Send me some photos so I can determine the extent of the repair and if replacement glass is available.  You will be responsible for shipping costs to and from my studio, but I will supply the materials and labor at no charge for up to one year after your purchase.